Experience & Past Performance

T&W Operations, LLC has provided support to the robotics community since 2006 initially on a direct award contract. This effort is ongoing and includes helpdesk and network support of the RSJPO and NAVEODTECHDIV headquarters and the maintenance facilities it operates world-wide, including four in Iraq and one in Afghanistan. The support provided includes Systems and Network Engineering, Information Assurance, Configuration Control, Logistics Management, Database Development and Management, and IUID/RFID Integration per the DoD Mandate in order to provide Serialized Item Management and Total Asset Visibility. T&W developed and managed the Microsoft SQL database that was the backbone for the entire system and web enabled the process to support multiple locations all over the globe.

Our Robotics Team was responsible for the integration of IUID into the JRRF’s maintenance and inventory management processes. Their expertise allowed for the JRRF to go from concept to full implementation in less than six months. They were recognized, as part of the JRRF team, with the first UID/eBusiness Forums IUID Team Excellence Award in 2008. Additionally, the JRRF was named as one of the DoD success stories with regards to IUID implementation by the GAO largely due to the efforts of our team.

Robotic Systems Joint Project Office (RS JPO)

The Robotic Systems Joint Project Office (RSJPO) is responsible for the maintenance and supply of ground robotic systems throughout the services. RSJPO selected the Catalog, Order and Logistic Tracking System (COLTS) as the supply chain management system best suited for their Commercial Off–the-Shelf systems. Microsoft SQL was the backbone interfacing with COLTS. The worldwide application of COLTS in all Joint Robotic Repair Facilities (JRRF) require the establishment and maintenance of a secure web-based network in order to track repair parts, maintenance actions and training for all ground robotic systems. Additionally, the RSJPO has a requirement to expand its use of COLTS, increase license and applications, and increase the number of projects and users on the system Specific requirements including:

Providing Technical Support for COLTS and database development in accordance with the negotiated license and the annual maintenance agreements.
Installation and training for all required system modifications, enhancements and changes as well as updates to documentation and testing.
Telephone Help Desk during normal working hours.
Responsible for validating and implementing the IUID processes to ensure that all items requiring an IUID are marked.
Act as an interface between the IUID Registry in order to ensure that any process updates to the policy are applied in a timely manner.
Design, develop and deploy new database reports for COLTS.
Providing programmatic support to track monthly billing and account for hardware and software.
Providing IT support services as required, including:

Maintain a test and development system as directed
Establish and provide system backup procedures
Provide IT assistance to install all system patches, updates and security alerts
Monitor client access and tune the system to accommodate additional users
Provide IT support to RS JPO COLTS users as required
Adding or updating hardware or software as directed

Navy EOD Technical Division (NAVEODTECHDIV)

This effort was a performance based service acquisition contract to provide management, engineering, technical, and documentation support services to upgrade the Catalog, Order and Logistic Tracking System (COLTS) at NAVEODTECHDIV, Indianhead, MD. Technical engineering expertise was required for the analysis and planning for the system upgrade. Configuration management support was required to include identifying, documenting, prioritizing, and determining approaches for design, implementation, ILS support, and use of AIT. A System Evaluation and Technical Trade Study Support was required to analyze existing automation infrastructure at directed locations and their ability to support the overall AIT implementation effort, assess the system shortcomings, identify enhancements, analyzing data resulting from meeting AIT requirements/interfaces and its impacts on current processes. Engineering support for design and development of devices including Unique Identification (UID) data matrix, direct part marking, Radio Frequency Identification (RFID), and contact memory buttons applied to Government specified components was also required. T&W was required to provide software sustainment support to IAW Government requirements and newly developed modules. Support included the necessary testing, compiling and configuration control, user manuals and training for the software package once AIT interfaces were developed. Once the design was completed Field Installation Support was provided for the integration of Government systems with other Government and Commercial off the Shelf (COTS) systems. Finally the project included technical support including on call support to perform troubleshooting, checkout, repair and testing.

IA Support to Missile Defense Agency’s (MDA), Ground-Based Midcourse Defense (GMD)

T&W Operations provides support to the MDA/GMT Test Information Systems Program Manager in the development, implementation, and management of the Information Assurance (IA) Program and activities in support of GMT, including:

Performing IA assessments, analyses, and compliance verification/validation of assets at all site locations.
Participating in IA working groups, controls validation testing, studies, analyses, assessments, and planning activities conducted by the GMD to ensure compliance with approved DoD and MDA IA policies and procedures.
Coordinating with appropriate MDA Designated Approval Authority (DAA) representatives to facilitate changes to existing and/or new IA accreditation activities for the applicable GMT systems.
Preparing, reviewing and coordinating IA accreditation documentation applicable to the existing or new configurations with GMT and support personnel.
Identifying and disseminating IA related training that will benefit the support team and that will allow for certified personnel to retain active certifications required under DoD and MDA IA policies.
Perform remote site security assessments and IA controls testing at applicable locations where GMT assets are located.

United States Department of Agriculture (USDA) Food and Nutrition Service (FNS) Office of State Systems (SSO)

The United States Department of Agriculture (USDA) Food and Nutrition Service (FNS) Office of State Systems (SSO) contracted Paradigm Technologies to research and provide recommendations on the transferal process of federal funded state information systems which are utilized to administer assistance programs such as the Supplemental Nutrition Assistance Program (SNAP) and the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Paradigm sub contracted T&W Operations to assist in the collection of research, provide consultation services in regards to specific topics, and assist in the vetting and editorial process of resulting produced materials. The transferal process has two main topics which must be addressed. First the technological compatibility of the system in place in the donor state as compared to existing infrastructure of the recipient state and the ability to transfer. Second the legal implications of ownership and the right to transfer in relation to copyright and licensing laws. T&W Operations provided technical and legal guidance during the investigation and interruption of these topics as they apply to the federal government.